To help you feel more confident and ride safely, we have created the YEGO Academy, a useful and resourceful section of the app.

Accessible from the side menu of the app, it contains practical advice on how to use scooters and the traffic rules in each city. We also offer occasional driving lessons to help you gain confidence.

Our system checks that all information and documents are compliant. In most cases, validation is almost immediate.

However, in some cases, our team of agents will manually check the documents, which can take up to 2 hours. This may take longer between midnight and 8 a.m.

We recommend that you create your account in advance to ensure that it is validated and ready to use when you need it.

An international driving permit is an official document containing a translation of your national driving license, which allows you to drive legally abroad.

It does not replace your national license: both documents must be presented together in the event of a check.

You must usually apply for it in the country where your license was issued.

We recommend that you check the official website of your country of origin for specific procedures.

Yes, but only if you have a driver's license B, AM, A1, or A2 that is valid in the country concerned.

In Spain:

Spanish licenses issued in European Union countries and the United Kingdom, as well as certain international licenses, are valid for driving in Spain.

If your national license is not accepted in Spain, you can opt for an “international driver's license” in order to drive with YEGO.

In France:

We accept driving licenses issued in the European Union and the United Kingdom (delivered before 2021), licenses written in French, and official translations. If your national license is not accepted in France, you can opt for an “international driving permit” to drive in YEGO.

No, the reason is that we are obliged to check that the user meets all the necessary requirements to drive (i.e. valid and valid license to drive within the territory) and since we cannot follow up individually to check if the authorization is still valid, we are not allowed to accept them.

You must be at least 18 years old to create an account and drive a YEGO moped. This is a requirement of the insurance company.

To create your YEGO account, you will need the following:

• A valid driver's license

• A valid form of ID (ID card or passport)

• A selfie to verify your identity

• A payment method (not required to create the account, but will be necessary to pay for your trips)