You can get the withdrawal form at this link.

It’s as simple as sending your complaint and/or claim through any of the channels referred to in Section 8.1.1.1 of the Terms and Conditions of Service (available here). That means you can submit your complaint and/or claim directly through the Customer Support Chat available within the YEGO App, by email to [email protected], or by post or certified fax to the registered office of the company providing the service (the address of the registered office appears in the heading of theTerms and Conditions of Service).

If your complaint and/or claim relates to an incident that occurred in Spain, you can find the official complaint form templates provided by the different Autonomous Communities: Catalonia (here), Valencian Community (here), Andalusia (here), and Aragon (here). You may use any of these templates to submit your complaint and/or claim.

Our chat is available 24 hours a day, every day of the week.

You can contact us via chat or by email (at [email protected]).

- App: Go to the Help Center by tapping on the chat icon at the top right of the map. You’ll find our Privacy Policy at the bottom of the Help Centre.

- Website: You’ll find our Privacy Policy at the bottom of the homepage, under the “YEGO” section.

- App: Go to the Help Center by tapping on the chat icon at the top right of the map. You’ll find our Terms and Conditions at the bottom of the Help Centre.

- Website: You’ll find our Terms and Conditions at the bottom of the homepage, under the “YEGO” section.

You can currently find YEGO in:
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​SPAIN
Barcelona
Malaga
Seville
Valencia
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​FRANCE
Bordeaux
Paris
Toulouse
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and we hope to be in many other cities soon.